Safety & privacy
How HelpALife Protects Donors and Families
The protection stack, end to end.
For donors
OTP-verified accounts, no public directory, area-level location only, donor-chosen channels and radius, pause/delete anytime, and alerts only for compatible nearby requests.
For families
Coordinator verification before mass alerts, shareable request links with live status, closure controls, and a strict no-payment culture with one-click reporting.
For the network
Rate-limited endpoints, spam and bot protection on every form, human review where it matters, and privacy rules that never bend for growth.
Frequently asked questions
Has this design cost the platform 'features'?
Yes, deliberately — public directories and open donor search grow faster and harm more; we chose the slower, safer graph.
Where do I read the specifics?
The safety page and privacy policy list every commitment in plain language.